Cicada Audio® Warranty and Return Policy

1. Warranty Coverage

Warranty Term: 2 years from original purchase date

Eligibility Requirements:

• Original purchaser with proof of purchase

• Product within 2-year warranty period

• Issue due to manufacturer defect

What Is Covered:
At our discretion, we will repair or replace defective products with new or refurbished units. All warranty decisions are final.

2. Important: Authorization Required

DO NOT SHIP PRODUCTS WITHOUT AUTHORIZATION

Products must NOT be returned without written authorization and a valid Return Authorization Number (RA#). Unauthorized shipments will be refused and returned at sender's expense.

3. Speaker Warranty Process

Field Destroy Policy:
Most approved speaker claims use field destroy:

• Do NOT ship speaker back

• Destroy speaker cone and provide photo evidence

• Replacement shipped after photo verification

Photo Requirements:

• Clearly show serial number and cut-out cone

• For pairs: show both speakers in same photo with serial numbers visible

Tweeter Repair Policy:

• Most tweeters are repairable - replacement diaphragms shipped

• Model RR05T is non-repairable (replacement if approved)

4. Electronics Warranty Process

Standard Return Required:

• Electronics are NOT eligible for field destroy

• MUST ship entire unit for inspection

• NO advanced replacements - all units must be verified first

• Advanced replacements require explicit management pre-approval

Required Documentation:

• Proof of purchase

• Clear photo of serial number

• Detailed issue description

• Photos/video demonstrating problem

5. How to Submit a Claim

Online Form Required:
All warranty claims must be submitted through:
https://cicadaaudio.com/warranty/

Claims by phone or email will not be processed.

After RA# Approval:
Ship to:
Cicada Audio®
Attn: Warranty Department - RA# [Your Number] 3757 E Broadway Road, Suite 3
Phoenix, AZ 85040

Shipping Requirements:

• Write RA# in two locations on outer shipping carton

• Do NOT write on retail packaging (25% restocking fee may apply)

• Use trackable and insured shipping

• Customer pays shipping to us; we cover return shipping

6. Processing Timeline

• Initial Review: Up to 4 business days after receipt

• Repair/Replacement: Up to 7 business days after processing begins

• Refunds/Credits: 7-10 business days (if applicable)

• Timelines may vary based on parts availability and claim volume

7. Policy Terms

• RA# approvals expire 30 days after issuance

• Returns without valid RA# will be refused

• Governed by Arizona law - disputes in Maricopa County, AZ

• Does not limit rights under federal or state law

8. Communication

By submitting a claim, you consent to service-related communications. Reply "STOP" to opt out.