Privacy Policy

 

At Lucky Star Trading, LLC, doing business as Cicada Audio®, we prioritize protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website. By using our services, you consent to the practices described herein. We comply with applicable data protection laws, including the GDPR and CCPA, to ensure your privacy rights are respected.

Collection of Personal Information

To enhance your experience and deliver our services, we collect certain personal information when you interact with Cicada Audio®. This includes the following details:

• First and Last Name
• Mailing Address
• Email Address
• Phone Number

Additionally, when you make a purchase, we may collect billing information, including credit card details, to process your transaction securely.

We collect this information only when you voluntarily provide it. This typically occurs when you register an account, enter a contest, or complete a purchase. We also use cookies and other tracking technologies to gather data about your preferences.

How We Use Your Personal Information

We use the information we collect to provide you with the products and services you request. Specifically, we may use your personal information to:

• Process and fulfill orders
• Respond to customer service inquiries
• Send you relevant product updates and promotional offers

If you ever wish to opt out of marketing communications, you can do so at any time by following the instructions in the emails or messages you receive.

Sharing Your Information with Third Parties

We do not sell, rent, or lease your personal information to third parties. However, we may share your data with trusted service providers who assist in performing specific functions, such as:

• Analyzing website performance
• Sending promotional emails
• Managing customer support requests
• Facilitating order shipments

These partners are contractually obligated to keep your information confidential and use it only to perform services on our behalf. We do not permit these third parties to use your data for any other purposes.

Tracking User Behavior

To better understand how visitors use our website and to tailor content to your interests, we track user behavior. This allows us to personalize your experience by showing you relevant content and advertisements. We utilize tools such as Google Analytics to gather insights about your interactions with the site.

Cookies

What Are Cookies?

Cookies are small text files that websites place on your device. They store information that helps websites remember your actions, preferences, and settings over time.

How We Use Cookies

At Cicada Audio®, we use cookies to:

• Enhance site functionality and performance
• Analyze user behavior and improve the user experience
• Personalize content and advertisements based on your interests

Types of Cookies We Use

• Essential Cookies: These cookies are required for the website to function properly.
• Performance Cookies: These help us understand how you interact with the site by collecting anonymous information.
• Functionality Cookies: These enable personalized features and improve your overall experience.

Managing Cookies

You can control cookies through your browser settings. While you can choose to block or decline cookies, doing so may limit certain functionalities of our website.

Security of Your Personal Information

We take significant steps to protect your personal information from unauthorized access or disclosure. These measures include using SSL (Secure Socket Layer) technology to encrypt data during transmission. However, it is important to note that no internet transmission is 100% secure. While we make every effort to protect your information, we recommend using strong passwords and taking additional precautions to secure your account.

Your Right to Deletion

Under applicable laws, you have the right to request the deletion of your personal information. Upon receiving a verifiable request, we will delete your data from our records and direct our service providers to do the same. However, we will retain your information in certain cases, including when:

• It is required to complete a transaction
• It is necessary for legal compliance
• We need to protect against security incidents
• We need it for public interest research

If you wish to request the deletion of your data, please contact us using the contact information provided below.

Children Under Thirteen

We do not knowingly collect personal information from children under the age of thirteen. If you are under thirteen, please seek parental or guardian consent before using our website. If we discover that we have collected personal information from a child under thirteen, we will take immediate steps to delete it.

Email and Text Communications

We may occasionally send you email or text messages to inform you about new products, promotions, or updates related to your account. By providing your phone number, you consent to receive SMS messages from Cicada Audio®. You may opt out of these messages at any time by replying “STOP” to any text message you receive.

SMS Privacy Policy

• Opt-In Consent: By opting in to receive SMS messages, you agree to receive updates, promotions, and account-related information.
• Your Rights: You may stop receiving text messages at any time by replying “STOP” to any message, or by replying “HELP” for assistance.
• Data Collection: We may collect your phone number and message logs to improve our services and assess the effectiveness of our communications.
• Security: While we implement reasonable security measures to protect your data, we cannot guarantee the complete security of all transmitted data.
• Policy Updates: We may update this SMS policy from time to time. Continued use of SMS services after updates constitutes your acceptance of the revised terms.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of significant changes by sending an email, posting a notice on our website, or updating the policy directly. We aim to provide you with at least 30 days’ notice prior to implementing major changes. By continuing to use our website after the updates, you agree to the revised Privacy Policy.

Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Cicada Audio®
3757 E Broadway Road
Suite 3
Phoenix, Arizona 85040
Email: support@cicadaaudio.com
Phone: 480-887-8699

Effective Date: This Privacy Policy is effective as of 2024.